Use Help For Real Workflow Questions
The Help Center is where Vulnify explains how the live tools, scan paths, plans, reports, and support routes actually work.
Help Center
Operational support guidance for Vulnify workflows, troubleshooting paths, and real next-step decisions.
How to use
How To Use This Help Center
Choose the support track that matches your current workflow problem, then follow the related linked pages.
Choose The Right Path Faster
Some users need a quick public diagnostic, while others need saved reports, recurring scans, or premium follow-through. Help should make that distinction clear.
Keep Guidance Product-Accurate
Every section below is based on the live Vulnify product surface, current plan model, and currently supported workflows rather than generic filler copy.
Topics
Support Topic Library
Each topic page includes prerequisites, procedures, validation checks, common problems, and related links.
Account And Access Help
Get help with account-backed workflows, role expectations, and safe access practices.
Running Scans Help
Practical runbook for starting scans, selecting depth, and acting on first-pass results.
Tools Troubleshooting Help
Resolve common problems when using focused public tools and related remediation guides.
Reports And Sharing Help
Get practical help with triage, report sharing, copied URLs, and communicating remediation progress clearly.
Privacy And Data Help
Understand data handling expectations, live public surfaces, referral attribution, and policy references.
Billing And Credits Help
Resolve plan, credits, and usage-model questions with practical selection and support guidance.
Premium And Partners Help
Support guidance for premium assessment pathing, intake and status tracking, and affiliate/partner workflow questions.
Joomla Security Troubleshooting
Troubleshoot Joomla profile targeting, public-surface findings, extension intelligence, and verification reruns.
Shopify Storefront Troubleshooting
Troubleshoot Shopify profile runs, storefront targeting, script findings, and mode-selection decisions.
WordPress Security Troubleshooting
Troubleshoot WordPress profile targeting, route and component intelligence findings, and verification reruns.
Most requested
Most Requested Support Tracks
These tracks are the fastest paths for high-frequency support questions.
Account And Access Help
Get help with account-backed workflows, role expectations, and safe access practices.
Running Scans Help
Practical runbook for starting scans, selecting depth, and acting on first-pass results.
Tools Troubleshooting Help
Resolve common problems when using focused public tools and related remediation guides.
Reports And Sharing Help
Get practical help with triage, report sharing, copied URLs, and communicating remediation progress clearly.
Quick nav
Quick Navigation
Use direct links to move between support and product-reference workflows.
Decide
Choose The Right Support Path
Start in the route that matches your current objective so you avoid unnecessary workflow loops.
Need A Fast Category Check
Use the free tools path when you need focused diagnostics for one category and immediate feedback without full workflow overhead.
Need Saved Reports And Repeatable Workflow
Use account-backed scan workflows for triage continuity, report reuse, reruns, and stakeholder-ready follow-through.
Need Scoped Analyst-Led Engagement
Use the premium path when you need verified-target automated active testing with evidence-backed reporting beyond normal scan cadence.
Still Need Help?
We typically respond within one business day.
If your question is specific to billing, privacy rights, a premium assessment order, or a workflow that is not explained clearly enough here, send the details to support@vulnify.app so the team can route it correctly.
Checklist
Support Request Checklist
Include these details when contacting support so troubleshooting starts with full context.
- Exact page URL or workflow entry point where the issue occurred.
- Target domain or asset context (only if authorized for testing).
- What you expected to happen vs what actually happened.
- Screenshot or copy of the visible message/result.
- Whether the issue affects one run or remains reproducible on rerun.
- Any remediation/configuration change already attempted before contacting support.
FAQ
Help Center FAQs
High-level answers to frequent support-routing questions.
Start with Account And Access Help at /help/account-and-access, then follow the related pages listed in that topic for deeper workflow support.