Use Help For Real Workflow Questions
The Help Center is where Vulnify explains how the live tools, scan paths, plans, reports, and support routes actually work.
Help Center
Operational support guidance for Vulnify workflows, Website Watch, white-label reports, troubleshooting paths, and real next-step decisions.
How to use
How To Use This Help Center
Choose the support track that matches your current workflow problem, then follow the related linked pages.
Choose The Right Path Faster
Some users need a quick public diagnostic, while others need saved reports, recurring scans, or premium follow-through. Help should make that distinction clear.
Keep Guidance Product-Accurate
Every section below is based on the live Vulnify product surface, current plan model, and currently supported workflows rather than generic filler copy.
Topics
Support Topic Library
Each topic page includes prerequisites, what to expect, procedures, worked examples, validation checks, common problems, and related links.
Account And Access Help
Get help with account-backed workflows, role expectations, and safe access practices.
Running Scans Help
Practical runbook for starting scans, selecting depth, and acting on first-pass results.
Tools Troubleshooting Help
Resolve common problems when using focused public tools and related remediation guides.
Reports And Sharing Help
Get practical help with triage, report sharing, copied URLs, and communicating remediation progress clearly.
Privacy And Data Help
Understand data handling expectations, live public surfaces, referral attribution, and policy references.
Billing And Credits Help
Resolve plan, credits, and usage-model questions with practical selection and support guidance.
Joomla Security Troubleshooting
Troubleshoot Joomla profile targeting, public-surface findings, extension intelligence, and verification reruns.
Shopify Storefront Troubleshooting
Troubleshoot Shopify profile runs, storefront targeting, script findings, and mode-selection decisions.
WordPress Security Troubleshooting
Troubleshoot WordPress profile targeting, route and component intelligence findings, and verification reruns.
Website Watch Help
Troubleshoot Watch billing, missing alerts, mutes, quiet hours, pause versus cancel, and how Watch differs from Scheduled Scans.
White-Label Reports Help
Fix locked branding, missing logos on PDF, expired client links, and Team-only white-label access.
Featured
Watch and White-Label help
How-tos with examples: mute and unmute, seats versus credits, logo on PDF, expired client links, and plan gates.
Website Watch Help
Troubleshoot Watch billing, missing alerts, mutes, quiet hours, pause versus cancel, and how Watch differs from Scheduled Scans.
White-Label Reports Help
Fix locked branding, missing logos on PDF, expired client links, and Team-only white-label access.
Most requested
Most Requested Support Tracks
These tracks are the fastest paths for high-frequency support questions.
Running Scans Help
Practical runbook for starting scans, selecting depth, and acting on first-pass results.
Reports And Sharing Help
Get practical help with triage, report sharing, copied URLs, and communicating remediation progress clearly.
Website Watch Help
Troubleshoot Watch billing, missing alerts, mutes, quiet hours, pause versus cancel, and how Watch differs from Scheduled Scans.
White-Label Reports Help
Fix locked branding, missing logos on PDF, expired client links, and Team-only white-label access.
Quick nav
Quick Navigation
Use direct links to move between support and product-reference workflows.
Documentation Hub
Reference official product workflows and step-by-step docs.
About Vulnify
Understand platform positioning, capability scope, and product pathway context.
Free Tools
Run focused checks and return to Help topics for troubleshooting and next steps.
Website Watch Help
Fix missing alerts, mute and unmute, pause versus cancel, and seat billing.
White-Label Help
Fix locked branding, SVG missing on PDF, and expired /r/ client links.
Decide
Choose The Right Support Path
Start in the route that matches your current objective so you avoid unnecessary workflow loops.
Need A Fast Category Check
Use the free tools path when you need focused diagnostics for one category and immediate feedback without full workflow overhead.
Need Saved Reports And Repeatable Workflow
Use account-backed scan workflows for triage continuity, report reuse, reruns, and stakeholder-ready follow-through.
Need Verified Automated Penetration Testing
Use the premium path when you need verified-target automated active testing with evidence-backed reporting beyond normal scan cadence.
Need Always-On Monitoring For A Site
Use Website Watch when you want a daily pulse, a weekly Standard or Deep scan, and email when the public origin changes. It is billed per site and does not use credits for included runs.
Need Agency-Branded Client Reports
Use White-Label Reports on Team or Enterprise to upload a logo, hide Vulnify branding, and send a time-limited client view. There is no logged-in client portal.
Still Need Help?
We typically respond within one business day.
If your question is specific to billing, privacy rights, a premium assessment order, or a workflow that is not explained clearly enough here, send the details to support@vulnify.app so the team can route it correctly.
Checklist
Support Request Checklist
Include these details when contacting support so troubleshooting starts with full context.
- Exact page URL or workflow entry point where the issue occurred.
- Target domain or asset context (only if authorized for testing).
- What you expected to happen vs what actually happened.
- Screenshot or copy of the visible message/result.
- Whether the issue affects one run or remains reproducible on rerun.
- Any remediation/configuration change already attempted before contacting support.
FAQ
Help Center FAQs
High-level answers to frequent support-routing questions.
Start with Account And Access Help at /help/account-and-access, then follow the related pages listed in that topic for deeper workflow support.